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With your Google Cloud account ready, you can proceed to create our Call Flow Designer project: You need this file to configure “Online Services” in your CFD application. Store this file in a secure location to access your cloud resources.
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Select JSON and click “CREATE” to download a JSON file to your computer.
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You can use the Voice Input component to enable speech recognition from the caller, and convert the result to text. īefore selecting the Google Cloud engine, check the language coverage and available voices. To use TTS with Amazon Web Services, please refer to this guide.
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This guide explains how to set up a CFD app using Google Cloud. To use TTS, you can use the engine provided by Google Cloud or Amazon Web Services.
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Finally, when the call ends, the WAV files are automatically removed to keep the installation clean.
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It invokes a web service to get the audio stream, and saves it to a local WAV file. The CFD app converts text to speech in real time, just before playing the message to the caller. T he 3CX Call Flow Designer includes the Text to Speech Audio Prompt, used when configuring prompts with the Prompt Playback component, the Menu component, the User Input component, and so on.
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In these cases Text to Speech (TTS) can be employed, letting us create WAV files on the fly for the CFD app to play them back to the caller. a name, a place, or some task description obtained from a database. Many times there is the need to reproduce audio that cannot be pre-recorded, e.g. “C:\Users\YourUsername\Documents\3CX Call Flow Designer Demos”.
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? Tip : The project for this example application is available via the CFD Demos GitHub page, and is installed along with the 3CX Call Flow Designer in your Windows user documents folder, i.e. This guide describes how to create the Google Cloud account, enable the Text to Speech / Speech to Text services, and use these within a CFD application.
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To use this feature you need 3CX Phone System v16 Update 6 or later. 3CX supports both, the first as an alternative engine for text to speech, and the second to provide speech recognition through the Voice Input component. Google Cloud offers Text To Speech (TTS) and Speech To Text (STT), as cloud services.